Susan Isko
RETURN-ON-EXPERIENCE (ROX) AUDIT / TRADE FAIR / HOROLOGY

A WATCHMAKER MEASURES TIME WELL SPENT

An audit of TAG Heuer's brand booth at the Watches & Wonders 2022 fair to assess return-on-experience (ROX): what was working and what was not.

ROLE — CONCEPT, MOBILE ETHNOGRAPHY, SOCIAL LISTENING, JOURNEY MAPPING, PERSONAS, TOUCHPOINT IDEATION

Client

TAG Heuer,via MCH Global Agency

Year

2022

Situationship

Freelance Creative Strategist for MCH Global

TAG Heuer booth main entrance at the watch fair

The question TAG Heuer asked was simple: did its booth work? In…

Like an undercover agent, I attended the W&W fair. I started by…

Three failures surfaced.…

How to participate in the sustainability convo without Under-the-Sea? I thought of…

38 maisons, 22,000 visitors, two days on the floor, 3 failures, 4…

All case studies