Susan Isko
Work
IMMERSIVE LUXURY RETAIL CONCEPT / AI PET-TECH

ASIAN PET TECH WONDERS... "WHAT IF WE KNEW OUR PETS' THOUGHTS?"

A heartfelt, immersive luxury retail concept for pet tech around the special bond between pets and their "hoomans."

ROLE — CONCEPT, CULTURAL & CATEGORY RESEARCH, TAGLINE & TRANSLATION, SPATIAL IDEATION, PITCH DESIGN & LIVE

Client

Ex-R Agency, Hong Kong

Year

2026

Situationship

Freelance Head of Experiential

A child resting against a shiba inu on a leather sofa
Strategy Inside

Instead of organizing by product function, sequence the retail journey by stages of the pet-human bond: adoption, first night, learning, loss.

Ex-R Agency was looking for new experiential IP to bring to their…

In China, people speak of having yuanfen (緣分) with an animal: a…

Put owners in the skin of their pet and walk them through…

Concept pitched to Ex-R in August 2026. In discussion.…

"Your ideas empower me to build better."
Colleen YuColleen Yu — Founder & CEO at EX-R, Hong Kong
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